Last updated March 1st, 2024
PRIVACY POLICY
Overview
At cooledtured, we’re not just an e-commerce platform but a passionate community deeply ingrained in pop culture. Safeguarding users' privacy and furthering this vibrant culture is paramount to us. This Privacy Policy provides information on how cooledtured and its affiliates (called 'cooledtured,' 'we,' or ‘us') gather, utilize, and disclose personal information when users engage with our services. Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at Info@cooledtured.com.
Contents:
- Information Collected
- Use of Personal Information
- Disclosure of Personal Information
- Data Management and Security
- Cookies and Tracking Technologies
- User Content
- Your Privacy Rights
- Children’s Privacy
- Changes to the Privacy Policy
- Contact Us
- Information Collected
Our website collects information to build stronger connections with you that help us understand your interests better and improve your browsing experience. This data helps us tailor recommendations and cater to the preferences of collectors like yourself. We gather this information when you are creating an account, purchasing, or interacting on our website. We refer to this automatically collected information as “Device Information”.
Types of Information We Collect:
- Personal Information: This includes details such as your name, email address, mailing address, phone number, billing address, contact authentication, and any other information you voluntarily provide.
- Automatically Collected Information: When you use our services, we automatically gather data that includes details about your device, browsing history, IP address, custom profiles, and social media information.
- Sensitive Personal Information: We do not knowingly process sensitive information like your social security number, driver's license details, race or ethnicity, religious affiliation, or health-related data.
Payment Data
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by PayPal. You may find their privacy notice link(s) here: https://www.paypal.com/us/legalhub/privacy-full.
- Use of Personal Information:
You voluntarily provide personal information to us whenever you register on the Services, express an interest in obtaining information about us or our products and services, participate in activities on the Services, or when you contact us. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. Personal information is used to provide, maintain, and improve our services, personalize your experience, facilitate transactions, authentication, and account creation, and communicate with you. As well as fulfilling the following purposes:
- Process payments efficiently and ensure product delivery.
- Better enhance user experience by offering tailored content or product recommendations based on preferences.
- Informing users about account updates, promotions, and service-related notifications.
- Analyze usage patterns and refine services to modify website functionality.
-We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
- Storage Duration: We retain data for as long as necessary for the purposes listed in this policy or as required by law.
- Sharing Information: We may share personal information with service providers, partners, or affiliates to improve our services, fulfill orders, or for marketing purposes.
All personal information you provide must be true, complete, and accurate, and you must notify us of any changes to such personal information. In order to enhance providing relevant marketing, offers and services to you, and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and other third parties for targeted advertising and event promotion.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. Verification requires us to ask you to provide information so that we can match it with information you have previously provided us. For instance, regarding the type of request you submit, we may ask you to provide certain information so that we can match it with the information we already have on file, or by contacting you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use the personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for verification purposes. However, if we cannot verify your identity from the information already maintained by us, we may request additional information to verify your identity and for security or fraud-prevention purposes. We will delete such additional information as soon as we finish verifying you.
How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as taxes, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us. When we have no ongoing business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How Do We Keep Your Information Safe?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
Log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.
- Disclosure of Personal Information
- Social Networks
- Sales & Marketing Tools
- Payment Processors
- Data Analytics Services
Sharing with Trusted Partners: We may share data with trusted service providers, partners, or affiliates to maintain privacy standards and enhance our services. This sharing is conducted solely to fulfill orders, improve our services, or conduct marketing activities. These entities are obliged to handle data and maintain confidentiality. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Conditions for Sharing: We have established conditions and guidelines for disclosing information. When sharing data with parties, we ensure it is meticulously managed and regulated according to the stated purposes and contractual obligations, prioritizing confidentiality. We may disclose your information to third-parties for the following reason:
- Business Transfers. We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
Careful Management of Shared Information: We emphasize managing any shared personal information. Our commitment lies in upholding regulations, adhering to outlined procedures, and prioritizing confidentiality.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
- Data Management and Security
- Collection and Storage of Data: We gather information through channels and store it on encrypted servers. The collected information is kept for as long as necessary to fulfill the purposes outlined in this policy or as required by laws.
- Security Measures: We implement administrative and physical security measures to prevent access, modification, disclosure, or destruction of your data. Our systems undergo security assessments and updates to maintain an environment.
- Handling of Third-Party Data: Trusted third parties, service providers, or partners who access your information for purposes are contractually obligated to handle data per our privacy standards.
- Response to Data Breaches: In the event of a data breach, we will promptly investigate the matter, take action, and notify affected users as required by law.
- User Responsibilities: We place importance on safeguarding data security. Encourage users to utilize robust passwords, protect their account credentials, and practice secure browsing habits.
- Cookies and Tracking Technologies
- Types of Technologies Used:
- Cookies: These are text files stored on your device and contain browsing preferences and history information.
- SDKs: These tools assist in tracking user interactions with our website and emails for marketing purposes.
- Purpose of Using Cookies:
- Functionality: Some cookies are crucial for the functioning of our website, allowing features like account login and managing the shopping cart.
- Analytics: We employ cookies to collect data on website usage, such as page visits and duration, to improve the performance and user experience.
- Personalization: Cookies enable us to personalize your browsing experience by providing content, product recommendations, and targeted advertising based on your interests.
- Managing Cookie Preferences:
- Browser Settings: Most web browsers offer options to manage cookie preferences. Adjusting your browser settings allows you to accept, decline, or remove cookies.
- Tools for Opting Out: We offer tools that allow you to manage your cookie preferences on our website. You can modify your settings using our Cookie Consent Tool.
- Cookies from Third Parties:
- Some external services on our website may also place cookies on your device. The privacy policies of these parties govern these cookies.
DO NOT TRACK
Many web browsers and some mobile operating systems and applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. Please note that we do not alter our Site’s data collection and practices when we see a Do Not Track signal from your browser or any other mechanism that automatically communicates your choice not to be tracked online. If an online tracking standard is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
- User Content
Here at Cooledtured, we provide features that allow users to create, upload, or share content within our Services. It's essential to keep the following points in mind;
User-Generated Content: Any content that users contribute or generate within our Services, such as reviews, comments, or posts, must adhere to our community guidelines and terms of service. We have the authority to moderate, review, or remove any user-generated content that violates our policies or jeopardizes the security and integrity of our platform.
Regarding the rights to user-generated content: Users who contribute their content to our Services grant Cooledtured a nontransferable, sub-licensable, royalty-free, and worldwide license. This license allows us to use, reproduce, modify, adapt, publish, translate, create works from, distribute, and display content. This license aims to operate, promote, and improve our Services.
User Responsibilities: Users are responsible for the content they create or share within our platform. We encourage users to behave when they contribute user-generated content. It is important to avoid sharing information that could compromise privacy or security.
Public Sharing: Any content shared publicly on our platform may be visible to users or even the general public. It's crucial to consider what information you share publicly so an audience can access it.
- Your Privacy Rights
At Cooledtured, we sincerely value your privacy. Offer you choices and rights when it comes to your personal information. Here are the options available to you;
Choosing not to provide information:
You can decline or choose not to provide personal information when using our Services. However, please remember that opting out of data collection may affect your access to features or services.
Access, Correction and Deletion:
You can easily access, update, or delete personal information stored within your online account by logging in and navigating your settings. If you need assistance or have any inquiries regarding your data, please contact our Privacy Team using the details provided in the "Contact Us" section.
Preferences for Tracking Technologies:
Manage the usage of tracking technologies like cookies, pixels, and similar tools by adjusting your browser settings or utilizing our provided tools, such as the Cookie Consent Tool. Please note that modifying tracking preferences may impact your experience on our website.
Communication Preferences:
Opt out of receiving communications, such as emails or text messages, by following the instructions included in those communications or adjusting your communication preferences within your account settings. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Withdrawing your consent
If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided below. However, please note that this will not affect the lawfulness of the processing before its withdrawal. Nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
If you are a resident of California, you are granted specific rights regarding access to your personal information
California Residents
California Civil Code Section 1798.83, also known as the "Shine The Light" law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request the removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below. The California Code of Regulations defines a "residents" as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as "non-residents."
If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information, we will honor your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
- whether we collect and use your personal information
- the categories of personal information that we collect
- the purposes for which the collected personal information is used
- whether we sell or share personal information to third parties
- the categories of personal information that we sold, shared, or disclosed for a business purpose;
- the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose
- the business or commercial purpose for collecting, selling, or sharing personal information; and
- the specific pieces of personal information we collected about you.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Information
We do not process consumer's sensitive personal information.
Other privacy rights
- You may object to the processing of your personal information.
- You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
- You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
You can opt out from the selling or sharing of your personal information by disabling cookies in Cookie Preference Settings and clicking on the Do Not Sell or Share My Personal Information link on our homepage.
To exercise these rights, you can contact us by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
European Rights
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
- Children’s Privacy
At Cooledtured, we are committed to ensuring the privacy of children. We understand the significance of safeguarding their information for individuals under 13. The following are established guidelines that outline how parents, legal guardians, and their children can navigate the collection, usage, and disclosure of information about minors.
- Collection of Children’s Information
- Verification of Parental Consent
- Usage of Information Provided by Children
- Rights and Control of Parents
- 5. Changes to Privacy Policy for Children
Any updates or changes to our Privacy Policy for Children will be displayed here, along with the revision date.
- Changes to the Privacy Policy
At Cooledtured, we may routinely change our Privacy Policy to align with our evolving practices, legal requirements, or Services. We encourage users to check this Privacy Policy regularly for any updates. Whenever we make changes, here's what we'll do;
Notification of Updates: We will update the "Last Updated" date at the top of this policy to indicate the revisions. Additionally, we will inform users about changes by displaying a notice on our website, emailing, or using other appropriate means before the changes become effective. In case of modifications, we may provide notice.
Acceptance of Changes: By continuing to use our Services once the revised Privacy Policy takes effect, users agree to abide by the updated terms.
User Responsibility: Users must stay informed about any modifications or updates to this Privacy Policy. We recommend reviewing this policy to stay informed about how we collect, use, and safeguard information.
- Contact Us